Bosses walk all over deal as union leaders dither.

After months of residents complaining about letters going undelivered for days or even weeks, and workers leaking photos of frames full of undelivered mail, the regulator Ofcom has declared a review of the Universal Service Obligation. The USO is a legal obligation, held by Royal Mail, dictating quality of service requirements. For instance, 93% of […]

It is clear that nothing less than the future of Royal Mail itself is at stake.